A grievance is a process used when there is a violation of an employee’s rights in the workplace.
A grievance unique to unionized workplaces. The grievance process is built into a Collective Agreement and is one of the strongest recourse Unions have available to them to enforce the terms of the Collective Agreement, when the Employer doesn’t do what it is supposed to do or what it has agreed to do.
Generally, unions ‘file a grievance’ when members feel wronged by an employer. The collective agreement will usually have ‘steps’ in the grievance process, which start with a conversation with the direct supervisor, and can be advanced all the way to a third-party arbitrator, who will make a legally binding decision.
Non-union cabin crew do not have access to any type of grievance or dispute process when the Employer doesn’t follow what is outlined in their work rules or within the Cabin Crew Schedule & Compensation Program booklet.
With a union and collective agreement, Lynx cabin crew members will have a grievance procedure that will have the legal authority to seek recourse when violations occur.